What is Cloud Telephony?
Cloud Telephony is a modern, internet-based communication system that replaces traditional phone lines with a more flexible, scalable solution. Also known as a VoIP-based hosted PBX (Private Branch Exchange), it enables businesses to make, receive, and manage calls entirely through the cloud.
With no need for bulky hardware or complex installations, cloud telephony dramatically simplifies setup, reduces overheads, and delivers enterprise-grade functionality on demand.
Cloud Contact Center Solution
Reimagine Customer Engagement with Teleforce’s Cloud Contact Center
Learn moreCloud Telephony Solutions Built for Modern Businesses
Smarter, Faster & More Reliable Cloud Telephony
From managing daily calls to running full-scale contact centers, our flexible cloud telephony
platform is designed to fit businesses of all sizes. Here’s what we offer:
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Call Management System
Our cloud telephony-based call management system helps you manage incoming and outgoing calls effortlessly. With AI-powered call routing, automated workflows, and live monitoring, you’ll never miss an opportunity to connect with customers.
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Cloud Contact Center Solutions
Turn your customer support into a competitive advantage. With our cloud contact center solution, you get intelligent IVR, real-time supervision, and omnichannel capabilities that bring voice, SMS, WhatsApp, and more into one unified platform.
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Dialer Software to Boost Productivity
Automate outbound calls using our predictive, auto, and manual dialers—built right into the cloud telephony system. Help your agents reach more leads, track performance, and close deals faster with actionable insights and real-time data.
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Voice API & SDK Integration
Want to embed calling features into your CRM or mobile app? Our APIs and SDKs make it easy to integrate call handling, IVR, and analytics—bringing the power of cloud telephony directly into your existing tools.
Advanced Call Analytics
Gain deep insights into your call performance with real-time dashboards and custom reports. Track key metrics like call volume, agent response times, and customer satisfaction to make data-driven decisions.
Powerful Features to Elevate Your Business Communication
Smarter, Scalable & Cost-Effective Communication
Built for performance and innovation, TeleForce offers a robust telephony system that’s reliable,
scalable, and powered by AI. Whether you're a startup or an enterprise, our solution adapts to your needs and evolves with your business.
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Intelligent Call Routing
Ensure every call reaches the right agent—instantly. Our AI-driven routing system matches callers with the most suitable agent based on skill, availability, and caller intent, reducing wait times and improving first-call resolution.
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Omnichannel Integration
Unify customer interactions across SMS, WhatsApp, and chatbots. Engage your customers seamlessly across multiple platforms—all from a single dashboard. Deliver consistent, real-time support wherever your customers are.
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Custom IVR Solutions
Deliver personalized experiences from the first “hello.” Build dynamic, branded IVR flows that guide callers efficiently, support self-service, and ensure they reach the right department without friction.
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Live Call Tracking & Analytics
Track performance. Optimize communication.Get real-time insights into call metrics, agent productivity, and customer behavior. Make smarter, data-backed decisions to boost service quality and operational efficiency.
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Automated Workflow Triggers
Set up intelligent triggers to automate follow-ups, notifications, or CRM updates after every call. Save time, reduce manual tasks, and ensure consistent communication across customer journeys.
Use Teleforce Your Way
From sales floors to remote teams, TeleForce adapts to your workflow and scales with your business.
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Sales Teams
Give your sales reps the tools to connect faster and close smarter. With built-in predictive, progressive, and manual dialers, they can reach more leads in less time—without switching between systems. TeleForce integrates seamlessly with your CRM, so every call is logged, every lead is tracked, and every conversation is backed by context. No manual dialing, no data loss—just focused selling.
Customer Support
Say goodbye to long wait times and dropped calls. TeleForce helps your support team manage high call volumes with ease through intelligent IVR, smart routing, and real-time call monitoring. Ensure every customer reaches the right department quickly while giving supervisors full visibility into call quality, agent performance, and resolution times.
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Remote & Hybrid Teams
Work from anywhere, without compromising on quality or control. Whether your team is in-office, remote, or hybrid, TeleForce ensures everyone stays connected. Our cloud-based system works across desktops, mobiles, and softphones, giving agents a consistent, professional calling experience from any location—with access to call logs, notes, and dashboards at their fingertips.
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Operations & Admin Teams
Stay in control of your communication operations with powerful analytics and live reporting. Monitor service levels, track agent productivity, review call recordings, and optimize workflows—all from a single dashboard. Whether you're scaling your team or refining performance, TeleForce gives admins the tools to stay one step ahead.
Marketing Teams
Supercharge your campaigns with real-time engagement. TeleForce helps marketing teams track inbound response rates, launch click-to-call actions, and analyze caller behavior. Drive higher conversions with integrated lead tracking, call analytics, and personalized follow-up automation—all in one place.
Why Businesses Choose TeleForce for Cloud Telephony
100% Cloud-Based – No Hardware Needed
No bulky equipment. No complex maintenance. With Teleforce, everything runs in the cloud—helping you reduce costs and get up and running in minutes.
Smarter, AI-Driven Call Management
Route calls to the right person instantly and give customers faster answers. Our AI-powered IVR and intelligent call handling make every interaction smoother and more efficient.
Scalable to Fit Your Growth
Whether you’re a startup just getting started or a growing enterprise, Teleforce adapts as you grow—so you only pay for what you need.
Easy Integration with Tools You Already Use
Connect TeleForce to Zoho, WhatsApp, HubSpot, and more. Everything stays in sync, and your team works smarter—not harder.
Secure, Reliable Call Infrastructure
Stay connected with 99.99% uptime, end-to-end encryption, and enterprise-grade security. Your conversations stay private, and your business runs without interruptions.
Real-Time Analytics That Drive Results
Get clear insights into how your team is performing. Track call volumes, agent productivity, and customer trends—so you can improve where it matters.
Built for Remote and Hybrid Teams
Answer and manage calls from anywhere—whether it's your desktop, mobile, or softphone. Perfect for teams working across locations or from home.
Lower Costs, Better Returns
Ditch the expensive phone systems and say hello to affordable, AI-powered communication. Teleforce helps you do more, with less.
Frequently Asked Questions
Get answers to common questions about our cloud telephony solutions
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