Teleforce’s Call Management API and SDK give businesses the tools to seamlessly integrate voice capabilities into their platforms. The API enables applications to initiate, route, and monitor calls via the cloud, while the SDK offers pre-built components to simplify development. Together, they support key features like IVR flows, number masking, call forwarding, agent routing, and real-time analytics.
Whether you’re building a CRM, support system, or outbound dialer, Teleforce lets you create scalable, intelligent call experiences with minimal complexity.
Purpose of Call Limits
Rate limits ensure fair access for all users and help maintain system stability.
Legacy systems are rigid and siloed, offering limited integration with modern business tools.
APIs allow voice communication to be embedded directly into business logic, enabling tailored experiences.
Gain dynamic control over call flows, routing, and performance with instant data access.
Power everything from sales dialers and support systems to appointment reminders and feedback loops.
Reduce wait times and boost agent productivity through intelligent call routing.
Ensure callers reach the right support quickly with smart, automated call handling.
Easily connect with cloud telephony, VoIP, CRM tools, and scale as your business grows.
Access actionable insights to optimize customer interactions and operational performance.
Protect sensitive data with advanced security protocols that meet industry standards.
Leverage smart analytics and voice recognition to enhance call management and decision-making.
Built to support startups through large enterprises with dependable and scalable performance.
Ensure continuous operations with redundant infrastructure and worldwide call coverage.
A Call Management API acts as the control center for handling voice calls by linking your software to telephony services.
It manages both inbound and outbound calls with capabilities such as:
Routes calls intelligently to the best available agent or department to enhance customer satisfaction.
Saves call audio and metadata for monitoring, compliance, and performance review.
Guides callers through options and forwards calls without needing human intervention.
Tracks key data points to help analyze call trends and improve operational efficiency.
Enables calls over internet protocols (VoIP) or traditional phone networks (PSTN), providing versatility in connectivity.
Handle inbound and outbound calls effortlessly using intelligent automation that minimizes wait times and enhances customer interactions.
Easily integrate with CRMs, help desks, and other business applications to streamline communication across your technology stack.
Direct calls based on customer preferences, agent availability, or priority levels to ensure fast and effective issue resolution.
Access real-time data on call durations, customer feedback, and agent performance to drive continuous improvements.
Benefit from end-to-end encryption that protects your calls and a scalable architecture designed to grow alongside your business.
Yes, you can call a REST API directly without API management.
Get answers to common questions about our Call Management API/SDK