Run Your Call Center
from Anywhere

Empower your remote teams with Teleforce’s cloud-based virtual call center software. Automate routing, manage calls across channels, and deliver seamless customer experiences from any location.

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What Is Virtual Call Center Software?

A virtual call center is a cloud-hosted solution that lets agents work from any location while maintaining full communication capabilities. Unlike traditional call centers that rely on fixed infrastructure, virtual call center software allows businesses to manage inbound, outbound, and omnichannel interactions remotely, securely, and efficiently.

Teleforce’s Virtual Call Center Software offers AI-powered automation, real-time analytics, CRM integrations, and multi-channel communication tools—all in one scalable platform. It’s designed to support modern businesses and customer-facing teams working in distributed or hybrid environments.

Why Choose Teleforce?

1
Remote-Ready from Day One

Support work-from-home, hybrid, and multi-location teams with secure, cloud-hosted access.

2
Higher Productivity with Automation

Use smart routing, autodialers, and workflow automation to reduce manual tasks.

3
HD Call Quality, Always On

VoIP-powered infrastructure with 99.9% uptime ensures crisp audio and uninterrupted operations.

4
Built-In Compliance & Security

End-to-end encryption, DND compliance, and industry-grade data protection built into the platform.

How to Start a Virtual Call Center with Teleforce



Choose Your Call Center Type

Inbound, outbound, or omnichannel

Deploy the Software

Get started instantly with Teleforce's cloud platform

Integrate Tools

Connect your CRM, messaging apps, and support systems

Train Your Agents

Use our intuitive dashboard and onboarding tools

Go Live & Scale

Launch operations and scale with flexible pricing and support

Industries Using Virtual Call Center Software

Banking & Financial Services

Handle KYC, collections, and customer queries securely

E-commerce & Retail

Manage order support, delivery queries, and returns at scale

Healthcare & Telemedicine

Enable remote appointment scheduling and patient follow-ups

Travel & Hospitality

Provide 24/7 booking assistance and real-time updates

BPOs & Support Teams

Scale global operations without physical office limitations

Key Features

1
100% Cloud-Based Setup
  • No hardware or installation needed
  • Accessible from any device with internet
  • Scales instantly with your team’s growth
2
Smart IVR & Call Routing
  • Route calls to the right agents with AI logic
  • Use IVR menus to handle FAQs and reduce agent load
  • Supports predictive, power, and progressive dialers for outbound needs
3
CRM Integration
  • Sync with tools like Salesforce, HubSpot, Zoho, and Freshdesk
  • Auto-log every call and access full customer profiles in real time
  • Trigger workflows and follow-ups from within your CRM
4
Omnichannel Customer Engagement
  • Manage calls, chats, emails, SMS, and WhatsApp in one platform
  • Deliver consistent experiences across all touchpoints
  • Switch between channels without losing context
5
Quality Monitoring & Call Recording
  • Monitor live calls and review past conversations
  • Use AI sentiment analysis to assess performance
  • Ensure compliance and improve customer service quality
6
Cost-Effective & Scalable
  • Pay-as-you-grow pricing
  • No capex or upfront infrastructure investment
  • Perfect for startups, SMBs, and large enterprises

Frequently Asked Questions

Get answers to common questions about our Virtual Call Center Software

A traditional call center requires physical infrastructure and on-site agents. A virtual call center uses cloud software, enabling agents to work remotely while maintaining full call functionality and visibility.

Yes. Teleforce supports inbound, outbound, and blended call center operations—complete with IVR, autodialers, and call routing.

Absolutely. Teleforce uses end-to-end encryption, secure data storage, and is compliant with industry standards like DND, GDPR, and more.

A stable broadband connection is sufficient. Our platform is optimized for low-latency VoIP calling even in lower bandwidth environments.

Yes. We provide onboarding assistance, live training, and 24/7 customer support to help your team get the most out of the platform.