What your customers say is important—but how they feel is what really matters. Teleforce Sentiment Analytics helps you go beyond words, using AI-powered text analysis to detect tone, emotion, and intent across every interaction. From chat transcripts to reviews and support tickets, our platform gives you the emotional intelligence you need to retain customers, improve products, and drive growth.
Analyze chat logs, emails, support calls, surveys, and social media in real time. Understand the sentiment behind every message.
Our deep learning models interpret tone, emotion, and intent with human-like accuracy, continuously learning and improving.
Identify recurring pain points, rising frustration, or spikes in satisfaction—before they affect revenue or brand loyalty.
Get a unified view of sentiment trends across departments, products, campaigns, and customer segments.
From support to product to marketing, every team gets actionable insight to improve performance and customer experience.
Understand how customers feel at every stage of their journey. Prioritize issues that matter most to them.
Get qualitative insights from support logs and reviews to drive product innovation and fix what's broken.
Analyze support interactions to identify empathy gaps, training needs, and customer frustration patterns.
Craft campaigns that resonate emotionally by aligning with your customers’ mood and language.
Ingest feedback from emails, chatbots, social media, CRM notes, review platforms, and voice transcripts.
Use NLP and emotion detection models to categorize text as positive, negative, or neutral—and detect subtle tones like sarcasm or frustration.
Automatically tag themes (e.g., delivery delays, app crashes, support issues) and visualize recurring patterns over time.
Get real-time sentiment trends, word clouds, emotion heatmaps, and comparative analytics per product, agent, or channel.
Set up automated alerts for negative sentiment spikes or trending complaints to act before it becomes a crisis.
Our AI models evolve over time, learning from new data to increase accuracy, adapt to new patterns, and improve performance across all touchpoints.
Track buyer sentiment post-purchase. Fine-tune return policies, product descriptions, and delivery operations.
Monitor the emotional tone of agent interactions. Highlight empathy gaps or escalations in real time.
Gauge patient satisfaction and identify areas of improvement in care experience through open-ended feedback analysis.
Assess customer emotions related to loans, service quality, and digital banking experiences.
Monitor product feedback loops and prevent churn by identifying friction points early in the customer lifecycle.
We don’t just count keywords—we understand language, tone, and intent contextually.
Instantly see how sentiment trends evolve across different timeframes, channels, or campaigns.
Trigger escalation workflows when negative sentiment crosses thresholds. Integrate with Freshdesk, Slack, and CRMs.
Analyze customer sentiment in multiple languages—perfect for global teams.
Whether you're managing millions of feedback items or just starting out, we grow with you.
Get answers to common questions about our User journey Analytics