Managing customer communication across channels can quickly become chaotic—missed messages, duplicate replies, and lack of visibility into who said what. Teleforce’s Shared Team Inbox brings order to the chaos by unifying every customer interaction into a single, collaborative workspace.
Whether your customers message you via WhatsApp, Apple Business Chat, Telegram, Email, or SMS, your team sees it all in one place—streamlined, organized, and actionable.
Whether your customers text, email, or chat via messaging apps, every message flows into one unified inbox. No channel gets left behind—and no customer gets ignored.
Conversations are clearly threaded, grouped by contact, and enriched with tags, timestamps, and customer context. Your agents know exactly what’s happening, who’s responding, and what’s next.
Multiple team members can view, comment, and collaborate on the same conversation. Leave internal notes, tag teammates, or assign chats to the right person—all without the customer ever seeing internal chatter.
Messages are automatically routed based on topic, language, agent availability, customer type, or business hours—ensuring every query reaches the right person, fast.
Speed up responses with quick-reply templates, personalized variables, and AI-suggested answers. Standard queries get resolved in seconds.
Set rules for follow-ups, escalation timelines, or VIP handling. Use time-based triggers to alert teams if messages go unanswered beyond your SLA thresholds.
Deliver timely, consistent support with full visibility into every issue and resolution.
Route new inquiries to sales reps instantly. Track engagement and follow up directly from the shared inbox.
Keep customers informed on order status, delivery updates, and service schedules through real-time messaging.
Assign queries based on geography, language, or team role—making on-ground coordination faster and more efficient.
One view for every customer interaction, regardless of channel.
Assign, resolve, and collaborate without stepping on each other’s toes.
Smart routing and templates reduce response times dramatically.
Every message gets the attention it deserves—quickly and personally.
End-to-end encryption and compliance ensure every conversation is private and protected.
Get full visibility into your support operations with built-in dashboards:
Deliver timely, consistent support with full visibility into every issue and resolution.
Route new inquiries to sales reps instantly. Track engagement and follow up directly from the shared inbox.
Keep customers informed on order status, delivery updates, and service schedules through real-time messaging.
Assign queries based on geography, language, or team role—making on-ground coordination faster and more efficient.
Track KPIs, conversation trends, and team performance to continuously refine customer engagement strategies.
Every interaction across all channels is linked to a single customer profile. See past conversations, purchase history, preferences, and support notes—all in one place.
Teleforce connects with CRMs like Salesforce, Zoho, and HubSpot. Automatically log conversations, update records, and sync tags—so your team never loses context.
Track every action—who replied, who reassigned, and when—ensuring full accountability and transparency in team workflows.
Get answers to common questions about our Shared Team Inbox