Customer support isn’t just about answering calls—it’s about answering them right. Teleforce makes this easy with intelligent inbound call routing that ensures each customer reaches the right person at the right time. No missed connections. No frustrating wait times.
Our software is 100% cloud-based and built to scale, with enterprise-grade features tailored for teams of all sizes—from e-commerce brands to healthcare providers.
via VoIP or traditional phone lines.
and offers easy self-service options.
connecting the caller to the best-suited agent.
track everything to improve service delivery.
Automatically route calls based on agent skills, availability, or caller priority.
Empower customers to find answers or reach the right department using voice menus.
Monitor performance with actionable insights on call volumes, wait times, and agent KPIs.
Connect with Zoho, Freshdesk, Salesforce, and other tools to deliver personalized service.
Manage all conversations—calls, chats, emails, and social media—from one unified dashboard.
Deploy without hardware, support remote teams, and scale effortlessly as you grow.
Match the right expert to the right caller.
Fast-track VIPs or urgent queries.
Time-based routing to manage shifts or off-hours.
Connect users to nearby support teams.
Route based on customer input or self-service paths.
Connect customers to the right agent the first time—no transfers required.
Automation takes care of routing, so your agents can focus on solving problems.
Save on hardware and reduce manual workloads with cloud telephony.
Use data to optimize call flows, agent training, and customer experience.
Enterprise-grade encryption and compliance for industries like BFSI, healthcare, and more.
Handle verifications, support, and sensitive queries securely.
Manage large call volumes during peak sales seasons.
Schedule appointments and provide round-the-clock assistance.
Support bookings, changes, and multi-language service.
Scale faster with smart call management and AI automation.
Deliver 24/7 student support, handle admissions, and automate FAQs.
Get answers to common questions about our Inbound Call Center Software