CDP & Behavioral Cohorts
One Platform,
Total Customer Intelligence

Your Data. Segment Smarter. Engage Deeper.
Customer journeys are complex — spanning web visits, email opens, WhatsApp messages, support calls, and in-app behavior. Yet too often, data sits in silos, teams work in isolation, and insights remain fragmented.

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Customer Interaction Illustration

Teleforce solves this.

With our built-in Customer Data Platform (CDP) and Behavioral Cohorts, we automatically collect and unify customer interactions across all touchpoints, transforming them into actionable 360° profiles and intelligent segments you can activate in real time.

What is a Customer Data Platform (CDP)?

A CDP is a central system that ingests, merges, and organizes customer data from every channel: CRM, website, WhatsApp, POS, email, chat, mobile apps, support systems — even offline sources.

Teleforce doesn’t just collect the data — it cleans, deduplicates, and enriches it into one up-to-date, accurate profile per contact, shared across sales, marketing, and product teams. That means every interaction is context-rich and informed by the full customer journey.

Customer Cohort

Understand Your Customers. Retain More. Grow Faster. with Teleforce

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Customer Life Cycle Management

Power Every Stage of the Customer Journey – Customer Lifecycle Management (CLM) by Teleforce

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Customer Subscription Management

Automate Every Subscription, Engage Every Customer – Customer Subscription Management by Teleforce

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Audience & Customer Segment

Smarter Marketing Starts with Smarter Segmentation by Teleforce

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360° Customer View

Understand Every Customer, Drive Smarter Growth – Build lasting relationships

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360° Unified Customer Profiles

    Every customer profile in Teleforce shows a complete, real-time view of user activity and history, including:

  • Engagement across email, WhatsApp, chat, SMS, web, and mobile
  • Product usage and behavior patterns
  • Support history and satisfaction feedback
  • Campaign interactions and communication preferences

    • With this holistic insight, your team understands each customer’s preferences, lifecycle stage, and buying patterns — enabling truly personalized outreach and smarter business decisions.

Behavioral Cohorts for Smarter Segmentation

    A behavioral cohort is a group of customers segmented by specific actions (or inactions) within a given timeframe.
    In Teleforce, you can define dynamic cohorts using any combination of user events or attributes, such as:

  • Users who installed the app but didn’t activate a key feature
  • Visitors who added items to cart but didn’t purchase
  • Customers who opened your last three emails but didn’t click
  • Repeat purchasers who gave a 5-star rating

    • By analyzing and comparing cohorts — like "loyal users" vs "churn-risk users" — you can pinpoint what drives engagement and what signals drop-off. This intelligence helps your team focus on the right users, with the right strategies.

How Teleforce Works Behind the Scenes

1
Data Collection

Teleforce connects to your digital channels (web, app, CRM, email, WhatsApp, ads, etc.) and captures user events in real time.

2
Profile Unification

We match and merge every touchpoint into single, clean customer profiles using intelligent deduplication and enrichment.

3
Cohort Building

Define cohorts based on behaviors, events, or attributes — Teleforce updates these dynamically as user actions evolve.

4
Activation & Automation

Plug cohorts into any campaign — SMS, WhatsApp, email, ads — and launch automated journeys based on behavior triggers.

5
Continuous Optimization

Track results, compare cohort performance, and fine-tune engagement strategies with built-in analytics.

Who Benefits and How

Marketing Teams
  • Launch behavior-driven campaigns without manual segmentation
  • Increase conversions with personalized, real-time messaging
  • A/B test cohort-based content for deeper insights
Product Teams
  • Track onboarding success and feature adoption
  • Identify drop-off cohorts and optimize UX accordingly
  • Build feedback loops based on real usage data
Sales & Support Teams
  • Get instant visibility into customer lifecycle and engagement
  • Prioritize accounts showing intent or churn signals
  • Deliver more relevant, timely support experiences

Key Benefits of Teleforce’s CDP & Cohorts



360° Customer View

One accurate profile per customer across channels

Behavioral Segmentation

Build dynamic cohorts in real time

Automated Journeys

Trigger campaigns from user actions, instantly

Increased Personalization

Engage users with relevant offers and messages

Faster Campaign Execution

Eliminate manual exports and list uploads

Better Retention

Identify and engage at-risk users before they churn

Frequently Asked Questions

Get answers to common questions about our Customer Data Platform

A CDP is a system that collects and unifies customer data from multiple sources to build comprehensive customer profiles used for analytics and engagement.

A CRM focuses on managing direct customer interactions, while a CDP aggregates all types of customer data (structured and unstructured) for deeper insight and automation.

Teleforce offers a complete suite—AI insights, lifecycle management, real-time tracking, subscription handling, and advanced segmentation—all in one platform.

Yes. Teleforce CDP integrates with major CRMs, marketing platforms, ad networks, payment systems, and analytics tools.

Absolutely. Teleforce adheres to GDPR, CCPA, and other key data protection standards with enterprise-grade encryption and access control.